Refund Policy

Last updated: 2026

Shelley Creations (The Pattern Club) is a recurring monthly membership that begins with a paid 3-day trial. This policy explains how the trial works, when refunds are available, and how to request one.

1. How the 3-day trial works

When you start The Pattern Club, you are charged $3.50 USD today for 3 days of full access to the entire pattern library. Your monthly membership fee of $29.00 USD is then automatically charged 3 days later, and once per month on the same date going forward — until you cancel.

2. Cancel before the monthly charge

You may cancel at any time before the 3-day trial ends to avoid the $29.00 monthly charge. The $3.50 trial fee is non-refundable, because you received full library access during the trial period. To cancel during the trial, log in to your Whop account dashboard and cancel with one click — no phone calls, no emails required. You can also email us at the address below and we will cancel for you.

3. Monthly renewal refunds

If your $29.00 monthly fee was just charged and you no longer want access, you may request a refund within 7 days of the renewal date by emailing us. Refunds outside that window are at our discretion. Cancellation after the renewal date ends auto-renewal — you keep access until the end of the current billing period.

4. Technical issues

If a pattern fails to open, is corrupted, or the library link is broken, contact us — we will fix it or provide a replacement at no charge regardless of how long ago you paid.

5. How to request a refund or cancel

Email support@shelleycreations.com with:

The email address you used at checkout
Your approximate purchase date
The last 4 digits of the card you used, OR the receipt ID from your confirmation email
Whether you want to cancel only, or also request a refund

Cancellations are processed within 1 business day. Refunds are processed within 2 business days and arrive at your card within 5–10 business days depending on your bank.

6. Chargebacks

If you do not recognize a charge from us, please email us first — we will identify the transaction and refund it directly, which is faster than filing a dispute. Chargebacks filed without first contacting us may result in your membership being revoked permanently.

7. Contact

Questions about this policy? Email support@shelleycreations.com. We aim to respond within 1 business day.

Payment processor: Checkout is handled by Whop, which uses Stripe as its underlying card processor. Charges may appear on your statement as "Whop" or "Shelley Creations". Refunds are issued via the same channel.